I should point out that I did not start out mad and I don't think the first guy could say I vented at all until after several minutes of me being denied any kind of action from him to fix the situation. I wanted the 2nd account moved over (the same one that the 3rd rep cancelled). And when I raised my voice, it was because I had to insist to talk to his manager and I told him that IMO he represented his company and I expected him to stand up and fix the mistakes that others in his company did to me.
My opinion: don't walk away just accepting that they can't help. They can, but they are lazy or short on resources. However, as the consumer, that's not my problem and I won't accept it.
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timeasmymeasure
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Date: 2007-11-01 08:50 pm (UTC)My opinion: don't walk away just accepting that they can't help. They can, but they are lazy or short on resources. However, as the consumer, that's not my problem and I won't accept it.