Yes, this seems assertive to me. You gave her options (like passing the buck to the engineer); you didn't get huffy when she wanted to talk to your boss and you didn't pass the buck to him; assertive.
(In PT, where I am dealing with customers who have to be kept happy, I'd sugar coat that conversation with a lot of niceness and I'd be apologetic... "I'm sorry, I can't do that," with corresponding body language/tone of voice so that the patient knew I wasn't being harsh, it was Da Roolz. But hey, I'm not a chemical engineer, different playing field.)
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timeasmymeasure
Third that
Date: 2009-08-12 05:08 am (UTC)Yes, this seems assertive to me. You gave her options (like passing the buck to the engineer); you didn't get huffy when she wanted to talk to your boss and you didn't pass the buck to him; assertive.
(In PT, where I am dealing with customers who have to be kept happy, I'd sugar coat that conversation with a lot of niceness and I'd be apologetic... "I'm sorry, I can't do that," with corresponding body language/tone of voice so that the patient knew I wasn't being harsh, it was Da Roolz. But hey, I'm not a chemical engineer, different playing field.)