Chevron, the epilogue

[threadwalker]

I am not surprised.

This is as much for my records as for warning friends and family. You are hereby advised by me (again) to avoid the Chevron Station on Whipple Ave in Redwood City, CA.

I thanked them for their response, told them I'd be happy to forward Mr Oyster's lack of taking ownership to friends and cohorts. I like how I'm "aggressive". Yes, of course I was. Once you told me I had to wait until morning. I would have had more respect if Mr. Oyster'd covered his ass differently. Like - "there was miscommunication and the situation was not fully apparent until further investigation and after looking into blah blah blah" and then an action plan for future incidents. Oh well. That's why he's the station owner and not a successful corporate executive: small vision.


Chevron's E-mail

Dear Ms. Robello,

Thank you for your patience while we investigate your concern. Attached
for your review is the response from the Chevron retailer. If you have
further questions, we recommend that you contact the retailer directly
or pursue this matter through alternate channels.

OYSTER INCORPORATED
585 WHIPPLE AVE
REDWOOD CITY, CA 94063-1123
US
(650) 216-9155

We appreciate the time you have taken to bringing your concern to our
attention. Again, please accept our apology. We value you as a customer
and hope you will give us the opportunity to continue to serve you in
the future.

Sincerely,

Patrick Santiago
Consumer Connection Specialist

Consumer Connection Center
Chevron Products Company

PO Box 4000
Bellaire, TX 77402-4000
Attention: Consumer Connection Center

Phone Number: 1 800 962-1223
Fax Number: 1 866 756-1522
Email: conaffrs@chevron.com



--------------------------------------------

From: Robert Oyster [mailto:royster@oysterinc.com]
Sent: Saturday, January 05, 2008 8:04 AM
To: Chevron Consumer Affairs Group
Subject: RE: Station - Case No. 00256193 - PSPV

I tried to find out what I could do to correct the customer's issues at
my location to her satisfaction. Unfortunately she did not seem
interested in anything I had to say.

As far as what happen at the location I have talked to both the cashier
on duty and the site manager and they have given me their opinion of her
aggressiveness at the location as well as some inaccuracies in her
statements.

I would like to restate that I tried to find out if their was anything I
could do to make amends for what she felt was poor handling of a
situation at my station and she clearly said "NO". I then told her I was
sorry to loose her, her family, friends and associates as customers and
to please consider Chevron at other locations.
If you have any questions please call.

Thank you,

Robert A. Oyster
President
Oyster, Inc.
2000 Broadway Street
Redwood City, CA 94063
Phone 650.363.7202
Fax 650.364.9075
Email royster@oysterinc.com

My Response

Dear Sirs,

It's unfortunate that the owner is not taking responsibility for the behaviour of his staff. There was also no offer of reconciliation from the owner, although I understand his motivation in disagreeing with me in a "he said-she said" situation.

This reaffirms my opinion that the gas station is to be avoided in the future and I will forward his response to all my associates and friends.

Regards,

xxx Robello
___________________________
Senior Validation Specialist
SFF- Quality Assurance