Fitness Club - Foo
Nov. 1st, 2007 11:35 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
threadwalkerI just got off the phone w/ 24 hr fitness. They failed to move all the fitness accounts off my debit card onto my credit card last July and I've been racking up charges that I was unaware of ... until I checked my account on line today. RAWR
Lesson to self: Beware trusting that financial paperwork goes through when it's supposed to
Lesson to them: Beware when you mess with someone who lives in the "adult" world where jobs are held, taxes are paid, and doctors are dealt with. I'm not some college student or insecure fluffy bunny.
I call 24 hr fitness for explanation. I started out polite, but a little irritated. Apparently the person at the club that I did this at failed to move both accounts over. (ah!). Then flunky on the phone told me to go back to the club to fix it.
NO WAY. I will not get the run-around. I am positive the guy in the office next door could hear me through the paper thin walls.
I don't recall what I said, but I know I did tell him that it was unacceptable and to give me to his boss. I sat on hold for 5 minutes.
The female supervisor got on the phone. She kept talking over me each time I tried to explain how it was NOT okay and I was NOT going to the club and why this was unacceptable. Then she apologized for interupting me and continued talking to say she could not help me and that I would have to go to the club. And she was very "can't help you" about it.
Utterly unacceptable. I know I told her that (1) she was clearly NOT sorry to interupt since she kept doing it, so please stop being insincere. And (2) if she wasn't going to be effective in helping me, then the VERY least she could do, as a representative of her company, was shut up and listen to me. And then I reamed her out for her lack of customer service and that, as a representative of the company, it was deplorable that she could not take better responsibility for other representatives in her company and stand behind her company name. I know I asked, "Isn't your business customer oriented? Isn't your job to provide customer service?"... I was freaking pissed off, but my experience as a customer oriented porject manager was fucking riled up and wanted her nailed to the wall for her crappy "can't do" attitude and rude behaviour and she was going to have no doubts about what I thought about her job performance.
I am certain the folks at the other end of my trailer could hear me.
I demanded the next level up. I spent 15 more minutes on hold.
I got Javier, who sounded very polite and started off with, what can I do to help you.
1. You will listen to me right now and I will tell you how your company has screwed me up. (he listened)
2. You will cancel the account under my debit card. (he said it was done)
3. I want a paper statement with all payments to date since I joined your club. (he promised in 5-7 days)
4. You will now listen to me ream you out for the lack of customer service that your staff had, in particular, the she-idiot who insisted on being rude. And you will also listen to me tell you that I work 1 block from Iron Works and I've been toying with switching over. And since your customer service is so wretched, if I do keep my membership, you can be sure I won't be using any other services from your corporation.
5. If I do not get my statement within 7 business days, you will be hearing from me.
6. If any further bills show up under my debit card, you will be hearing from me.
He gave me some pansy-assed "I'll make sure this doesn't happen to anyone" else speach. I told him I could care less about anyone else's treatment at his firm's hands and their annual fiscal results would be a better truth meter than whatever was coming out of his mouth. I didn't care how rude they were to others, I was already disappointed in them.
Part of me wants to dump my membership and give them the proverbial "finger" that way. BUT ... they won't "do" anything because of me (I'm just one membership) and for me it would be like cutting off my own nose - I need a gym for fitness and I like that one because it works with my hours and has stuff I use.
I may still go down and talk to the club manager and give him a piece of my mind. Even if I have to juggle my schedule to get off early to do it. grrrrr....
on a side note, this is why when there's an issue of being overcharged or not getting services paid for, the hubby sends me in to deal with it. I'm not sure if he likes the show or if he likes sharing "me" with others.
Lesson to self: Beware trusting that financial paperwork goes through when it's supposed to
Lesson to them: Beware when you mess with someone who lives in the "adult" world where jobs are held, taxes are paid, and doctors are dealt with. I'm not some college student or insecure fluffy bunny.
I call 24 hr fitness for explanation. I started out polite, but a little irritated. Apparently the person at the club that I did this at failed to move both accounts over. (ah!). Then flunky on the phone told me to go back to the club to fix it.
NO WAY. I will not get the run-around. I am positive the guy in the office next door could hear me through the paper thin walls.
I don't recall what I said, but I know I did tell him that it was unacceptable and to give me to his boss. I sat on hold for 5 minutes.
The female supervisor got on the phone. She kept talking over me each time I tried to explain how it was NOT okay and I was NOT going to the club and why this was unacceptable. Then she apologized for interupting me and continued talking to say she could not help me and that I would have to go to the club. And she was very "can't help you" about it.
Utterly unacceptable. I know I told her that (1) she was clearly NOT sorry to interupt since she kept doing it, so please stop being insincere. And (2) if she wasn't going to be effective in helping me, then the VERY least she could do, as a representative of her company, was shut up and listen to me. And then I reamed her out for her lack of customer service and that, as a representative of the company, it was deplorable that she could not take better responsibility for other representatives in her company and stand behind her company name. I know I asked, "Isn't your business customer oriented? Isn't your job to provide customer service?"... I was freaking pissed off, but my experience as a customer oriented porject manager was fucking riled up and wanted her nailed to the wall for her crappy "can't do" attitude and rude behaviour and she was going to have no doubts about what I thought about her job performance.
I am certain the folks at the other end of my trailer could hear me.
I demanded the next level up. I spent 15 more minutes on hold.
I got Javier, who sounded very polite and started off with, what can I do to help you.
1. You will listen to me right now and I will tell you how your company has screwed me up. (he listened)
2. You will cancel the account under my debit card. (he said it was done)
3. I want a paper statement with all payments to date since I joined your club. (he promised in 5-7 days)
4. You will now listen to me ream you out for the lack of customer service that your staff had, in particular, the she-idiot who insisted on being rude. And you will also listen to me tell you that I work 1 block from Iron Works and I've been toying with switching over. And since your customer service is so wretched, if I do keep my membership, you can be sure I won't be using any other services from your corporation.
5. If I do not get my statement within 7 business days, you will be hearing from me.
6. If any further bills show up under my debit card, you will be hearing from me.
He gave me some pansy-assed "I'll make sure this doesn't happen to anyone" else speach. I told him I could care less about anyone else's treatment at his firm's hands and their annual fiscal results would be a better truth meter than whatever was coming out of his mouth. I didn't care how rude they were to others, I was already disappointed in them.
Part of me wants to dump my membership and give them the proverbial "finger" that way. BUT ... they won't "do" anything because of me (I'm just one membership) and for me it would be like cutting off my own nose - I need a gym for fitness and I like that one because it works with my hours and has stuff I use.
I may still go down and talk to the club manager and give him a piece of my mind. Even if I have to juggle my schedule to get off early to do it. grrrrr....
on a side note, this is why when there's an issue of being overcharged or not getting services paid for, the hubby sends me in to deal with it. I'm not sure if he likes the show or if he likes sharing "me" with others.
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no subject
Date: 2007-11-01 07:08 pm (UTC)no subject
Date: 2007-11-01 07:18 pm (UTC)Grrr.
Oh, chill.
Date: 2007-11-01 07:36 pm (UTC)She's just being a good customer, rather than a good consumer. I need to be more like her (in yet another way!) She's helping them maintain their integrity, what a great example!
no subject
Date: 2007-11-01 08:50 pm (UTC)My opinion: don't walk away just accepting that they can't help. They can, but they are lazy or short on resources. However, as the consumer, that's not my problem and I won't accept it.
Good job!
Date: 2007-11-02 03:14 am (UTC)Sing it!
Date: 2007-11-01 09:52 pm (UTC)Woman after my own heart!